Contents
1. Introduction
ProprHome ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform.
By using ProprHome, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Sign up for the Pioneer Program
- Subscribe to our newsletter
- Contact us through our website
- List or search for properties
This information may include:
- Name and contact details (email, phone number)
- Professional information (company name, license number)
- Payment information (processed securely through Stripe)
- Property preferences and search history
Automatically Collected Information
When you access our platform, we automatically collect certain information, including:
- Device and browser information
- IP address and location data
- Usage patterns and preferences
- Referring URLs and pages visited
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Match buyers and tenants with suitable properties
- Send promotional communications (with your consent)
- Respond to your inquiries and provide customer support
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. Data Sharing
We may share your information in the following circumstances:
- With Service Providers: We share data with third-party vendors who perform services on our behalf, such as payment processing (Stripe), email delivery, and analytics.
- With Real Estate Professionals: When you inquire about a property, your contact information may be shared with the listing agent or agency.
- For Legal Compliance: We may disclose information when required by law or to protect our rights and safety.
- Business Transfers: In connection with any merger, sale, or acquisition of our business.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time for consent-based processing
To exercise these rights, please contact us at privacy@proprhome.com.
8. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
ProprHome
Email: privacy@proprhome.com
Lisbon, Portugal
For GDPR-related inquiries, please visit our GDPR page.